Returns

You have 7 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not due to our error)
• Items without original packaging
• Sale or clearance items

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed within 5–7 business days.

Exchanges

We only replace items if they are defective or damaged. Please contact us with proof (images or videos) for quick assistance.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.

Privacy Policy

Information We Collect

We may collect the following information:

• Name
• Email address
• Shipping address
• Payment details (processed securely)

How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Improve our website and customer experience
• Communicate updates related to your order

Data Protection

We take appropriate security measures to protect your personal information. Your data is never sold and is only shared with trusted services required to complete your order.

Cookies

Our website may use cookies to enhance user experience and analyze website traffic.

Third-Party Services

We may use secure third-party services such as payment gateways and shipping partners to process orders.

Your Rights

You have the right to access, update, or request deletion of your personal information by contacting us.

Contact Us

If you have any questions regarding our Refund or Privacy Policy, please contact us at:
sales@defendrpro.shop